Refund policy

Return & Refund Policy

30-Day Return Policy

At Central Truck & Equipment Repair, we offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

Unused and in the same condition as received.
Must include original tags and packaging.
A receipt or proof of purchase is required.

How to Initiate a Return

To start a return, click this link to start a self service return.

Once your return request is approved, we will provide a Return Material Authorization (RMA) number along with return shipping instructions.
⚠️ Items returned without prior approval will not be accepted.

For any return-related inquiries, feel free to reach out at support@cterepair.com.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items

Certain items cannot be returned, including:
❌ Custom products (e.g., special orders or personalized items).
❌ Hazardous materials, flammable liquids, or gases.
❌ Sale items or gift cards (non-refundable).

If you have any concerns about your specific item, please reach out before making a return request.

Exchanges

The fastest way to receive a replacement is to return the unwanted item. Once your return is accepted, place a new order for the desired item separately.

European Union 14-Day Cooling Off Period

For customers in the European Union, you have 14 days from receipt of your order to request a return, for any reason, without justification.

Items must be unused, with tags and in their original packaging.
A receipt or proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.
Approved refunds will be processed to your original payment method within 10 business days.
Processing times may vary based on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at support@cterepair.com.